It is with great pleasure that I present the Kenya High Commission, London’s Service Charter (download pdf).

The Kenya High Commission, London, was established to promote and enhance Kenya’s bilateral relations with the United Kingdom, Switzerland and our multilateral engagements within the Commonwealth and the International Maritime Organisation.

Today, the Kenya High Commission is a product of a paradigm shift in Kenya’s Foreign Policy re-orientation toward Economic Diplomacy as captured in our national development strategy - ‘Vision 2030’ and is based on the Ministry of Foreign Affairs’ Strategic Plan and Foreign Policy.

The Service Charter clearly defines the Kenya High Commission, London’s mandate to its clients; details the core function of the High Commission; and articulates our commitment to efficiently respond to our customer’s needs.

The Charter defines the benchmarks for the Kenya High Commission, London’s Annual Performance Evaluation and the ‘Huduma Bora ni Haki Yako’ citizen Service Delivery Charter.

This charter is subject to regular reviews, as we seek to elevate our service delivery in response to the dynamic needs of our clients and the evolving demands of 21st century diplomacy.

I welcome your suggestions and comments on how to best improve our services and enable us to deliver quality and timely service to all. 

H.E. EPHRAIM W. NGARE (HIGH COMMISSIONER)  

OPENING TIMES - MONDAY TO FRIDAY 

• 9:30 A.M. - 12:00 NOON (FOR PRESENTATION)
• 2:00 PM. - 3:30 PM. (FOR COLLECTION - PLEASE ALLOW 72 HOURS AFTER PRESENTATION) 

REGISTRATION

Registration is a free service provided by the Kenya High Commission in London for citizens who are travelling and living in the UK and Switzerland. Registration allows us to have information about your residence, studies or travel. It also enables us to build a skills database on citizens training abroad. ( More...... )